Procedure To Troubleshoot A Microsoft Wireless Optical Mouse

Microsoft Help

Nowadays, most people prefer using an optical mouse, because it is far easier to handle and scroll. Apart from that, optical mouse has better accuracy, efficiency and even durability. There are many companies developing optical mouse units in the world, and Microsoft is arguably one of the best company offering great quality. However, though these devices are good, they are not immune to errors. They can happen any time. In this Microsoft help and support service article, we will discuss troubleshooting steps to fix a Microsoft Wireless Optical Mouse.

The best thing about Microsoft Wireless Optical Mouse is that it is simply a great tool and that is true until it stops working. The problem comes when it happens when you are in the middle of a serious project or work. If suddenly your mouse stops responding, then you are forced to fix the problem. You will be forced to use the keyboard until you can fix the problem using your mouse or you can restart your system with a new mouse. Microsoft help and support service suggests few things you can try.

• First, you can check the batteries. Though the red optical sensor is glowing, it can happen that the batteries are depleted. A Microsoft Wireless mouse needs two good AA batteries. You can try replacing them.
• Next, see the receiver connections. It looks something like a flattened computer mouse, and you need to connect it securely to your system through a USB port. In case this connection has become loose, you will see that your mouse will stop working.
• You can also check the Signal Quality Wizard within Intellipoint software usually bundled with your mouse. This aids the troubleshooting process by diagnosing and improving signal problems. You can find that the wizard is available only with certain models of the Microsoft Wireless Optical Mouse. You need check those models.
• Next, you can try moving the receiver little more close to the mouse. There are certain devices such as florescent lights, some remote controls and even huge metal objects that can cause interference and reduce the mouse's signal.

  

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• You can also try changing the wireless channel. This can be done by pressing the button on the bottom of your mouse.                
• Also, try reestablishing the connection between the wireless mouse and receiver. This can be done by pressing the Connect button on the mouse and receiver, in case it has one.

These tips will help you to fix most of the Microsoft Wireless mouse related problems. Contact our tech support desk in case you need further assistance.